With a steadfast belief in the power of diversity and equal opportunity, Archipelago, the largest hotel operator in Southeast Asia, is deepening its commitment to building an inclusive workplace for people with disabilities. Across more than 300 properties in the region, including Aston, The Alana, Quest, and favehotel, the company is creating pathways for individuals of all abilities to grow, thrive, and contribute meaningfully to the hospitality industry.
“Excellence is not only about delivering the best service to our guests, but also about fostering a work environment where everyone has equal opportunities,” stated John Flood, CEO of Archipelago. “We believe that by building inclusive and diverse teams, we strengthen our company and create a broader social impact.”
This is not lofty rhetoric. Archipelago’s initiative has already taken root in dozens of locations across Indonesia, from Jakarta and Bandung to Yogyakarta, Mataram, Tasikmalaya, Gorontalo, and Kuta. In each of these locations, the company has welcomed individuals with conditions such as dwarfism, autism spectrum disorders, hearing and speech impairments, paraplegia, and visual impairments into its operational teams. These team members now contribute to key departments, ranging from Front Office, Finance, Food & Beverage, Housekeeping, to Engineering. This initiative brings fresh perspectives and renewed purpose to each property.
But employment alone does not equal empowerment. Recognising the need for ongoing support, Archipelago has implemented tailored support systems to ensure that every employee feels empowered to succeed. These include:
- Job Skills Training: Programmes adapted to each individual’s strengths, allowing employees to build confidence and develop practical skills.
- Mentorship and Coaching: Personalised guidance from experienced mentors to foster adaptability and long-term growth.
- Awareness and Education: Company-wide initiatives aimed at cultivating empathy, collaboration, and an inclusive mindset among all team members.
At its core, this initiative is built on two of Archipelago’s guiding values: Compassion and Integrity. Compassion is expressed through action, ensuring meaningful opportunities are made available to those who have often been overlooked. While integrity is shown in the company’s unwavering commitment to fairness, transparency, and consistency across every level of the organisation.
Employment, in this case, is only the beginning. What Archipelago offers is a chance at independence, dignity, and belonging, the qualities that transcend job titles and directly impact lives.
Those seeking to be part of a purpose-driven workplace, where potential is nurtured and diversity is celebrated, are encouraged to explore current career opportunities at: archipelagohotels.com/careers
